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Seasonal Sales Quality Assurance Specialist

7/9/2025

No location specified

Job Summary

A company is looking for a Seasonal - Sales Quality Assurance Specialist.

Key Responsibilities
  • Execute sales quality monitoring assessments of sales agents and document results
  • Participate in conference calls with carrier partners and sales leaders to discuss quality standards
  • Analyze data from AI platforms and provide actionable insights for the sales team
Required Qualifications
  • Bachelor's Degree or equivalent combination of education and experience
  • 3+ years of relevant work experience, preferably in call center or Medicare industries
  • Knowledge of risk assessment concepts
  • Experience with NICE inContact, LevelAI, or other AI solutions is preferred
  • Basic knowledge of quality assurance and continuous improvement concepts

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