Seasonal Support Supervisor

Job Summary

A company is looking for a Seasonal Agent Support Supervisor.

Key Responsibilities

• Monitor and analyze individual and team performance metrics to identify coaching opportunities and workflow adjustments
• Provide support and leadership to ensure productivity among seasonal support staff
• Handle first-level escalations and collaborate with cross-functional teams to implement process improvements

Required Qualifications

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
• 2+ years of previous customer service management experience
• 5+ years of combined education, work, and/or volunteer experience
• A dedicated workspace free of background noise and distractions
• Bonus: Previous experience in a call center environment