Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Provide support to customers and Territory Managers by answering calls and emails, processing orders, and resolving inquiries
• Research and provide information on order status, delivery issues, and customer history
• Participate in training programs and communicate with internal departments regarding order updates and shipping procedures

Required Qualifications

• High School diploma or GED required; college degree preferred
• Minimum of 2 years of customer service experience, preferably in a call center environment
• Knowledge of shipping procedures and inventory control processes
• Familiarity with MS Windows and Office applications
• Ability to work in a fast-paced environment and manage multiple priorities