Senior Call Center Representative

Job Summary

A company is looking for a Call Center Representative Senior.

Key Responsibilities

• Answers incoming calls and performs triage of inquiries, responding to escalated issues with limited supervision
• Collects and tracks caller data, providing resolutions and identifying issues for improvement
• Oversees training and orientation of associates, monitors compliance with policies, and handles escalated calls

Required Qualifications

• High School diploma/GED or 10 years of relevant work experience
• Two years of experience in a similar role
• Ability to perform physical tasks including frequent lifting and data entry
• No professional license or certification required