Senior Client Success Manager

Job Summary

A company is looking for a Senior Manager, Client Success.

Key Responsibilities

• Coach and mentor a team of Technical Account Managers (TAMs) and Customer Success Managers (CSMs) to enhance customer retention
• Manage risk assessment and mitigation strategies across assigned sub-verticals to identify and remediate issues early
• Develop and own comprehensive value delivery plans aligned with customers' objectives, ensuring successful implementation of automation solutions

Required Qualifications

• Prior management experience with small to medium-sized teams in a technical and customer-facing capacity
• 5+ years of experience in customer success or consulting roles, with a focus on driving customer satisfaction and retention
• Experience managing a portfolio of customers, including their combined ARR, retention, and expansion
• Strong background in a high-growth technology company, preferably in the SaaS or RPA space
• Bachelor's degree in business, technology, or a related field (MBA preferred)