Senior Conversational Designer

Job Summary

A company is looking for a Senior Conversational Designer to lead the design and optimization of omnichannel conversational experiences.

Key Responsibilities:

• Design and write user-centric conversational flows for IVR, chat, and voice interfaces
• Lead the creation of call journeys, conversation maps, and detailed design documentation
• Utilize data and analytics to inform design decisions and iterate on existing experiences

Required Qualifications:

• 5+ years of experience in UX writing, content design, or conversational design
• 3+ years designing for IVR, chatbots, or voice assistants
• 2+ years working in Agile environments
• Portfolio demonstrating conversational design expertise and writing examples
• United States Citizenship