Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

• Handle incoming calls from members and providers regarding claims status, benefits, and eligibility
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work collaboratively as a team while applying core values in daily operations

Required Qualifications

• 1+ years of customer service experience
• Experience in a metric-based environment
• Proficiency with the full suite of Microsoft Applications
• Comfortable utilizing search engines
• High School diploma, G.E.D., or equivalent experience