Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager (Remote OK).

Key Responsibilities:

• Serve as the strategic partner and primary point of contact for enterprise customers
• Lead technical discovery and guide customers through implementation and optimization
• Manage executive relationships and identify expansion opportunities in collaboration with sales

Required Qualifications:

• 8+ years in Customer Success, Technical Account Management, or related technical client-facing roles
• Strong understanding of web applications, cloud infrastructure, and modern development stacks
• Ability to lead technical conversations and troubleshoot issues confidently
• Executive presence with relationship management and consultative skills
• Background in SaaS, cybersecurity, or financial services is a strong plus