Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Account Manager.

Key Responsibilities

• Manage a portfolio of customers to drive value realization and reduce churn risk
• Achieve revenue and renewal goals through effective strategies and negotiations
• Collaborate with internal teams to ensure customer success and identify growth opportunities

Required Qualifications

• BA/BS degree or equivalent work experience
• 5+ years of experience in Sales, Account Management, or Customer Success in SaaS
• Experience in quota-carrying roles with a track record of performance
• Strong contract negotiation skills and experience managing deal cycles
• Background in Salesforce CRM