Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager I.

Key Responsibilities

• Monitor product usage against key performance metrics and identify risks
• Develop and maintain customer-facing collateral and engagement materials
• Provide proactive relationship management and communication plans for key accounts

Required Qualifications

• Bachelor's degree (BA or BS)
• 3+ years in customer engagement, success, marketing, or support roles
• Strong understanding of clinical workflows and clinician challenges
• Experience with clinical software implementations or healthcare environments
• Experience working in a team environment with project management skills