Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage the customer adoption lifecycle for a book of named accounts, including onboarding and expansion
• Lead post-sales technical value-selling efforts and facilitate new feature adoption
• Provide guidance on API architecture best practices and consultatively lead customer workshops

Required Qualifications

• Strong technical value-selling skills with a proven ability to align solutions with customer needs
• Expertise in program and delivery management
• Experience in stakeholder management and account relationship management
• Understanding of API architecture principles and cloud migration best practices
• Proven ability to scope, execute, and evaluate high-impact technical projects