Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to lead a team of customer service representatives in a remote setting.

Key Responsibilities

• Supervise call center staff to ensure quality standards and adherence to procedures
• Conduct interviews and recommend hiring and promotions for contact center staff
• Evaluate employee performance and work with Human Resources on personnel actions

Required Qualifications

• Bachelor's degree in a related field
• 3-5 years of relevant professional experience required
• Previous Call Center Supervisor or leadership experience preferred
• Equivalent combination of education and experience considered in lieu of degree
• Must be a US Citizen or Green Card holder