Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise to partner with key accounts and enhance customer success initiatives.

Key Responsibilities

• Become a product expert to guide customers toward their desired outcomes
• Develop and implement engagement strategies to drive product adoption and demonstrate value
• Monitor customer health and track key metrics to ensure retention and identify opportunities

Required Qualifications

• 5+ years in a customer-facing role, preferably in a fast-paced startup environment
• Experience managing Enterprise accounts in a Customer Success or consultative role
• Proven ability to build trust with senior leaders and understand their goals
• Strong prioritization and organizational skills
• Data-driven approach with familiarity in CRM tools