Senior Customer Support Manager

Job Summary

A company is looking for a Senior Manager, Customer Support.

Key Responsibilities

• Manage the Customer Support team to meet or exceed customer support objectives
• Mentor Customer Support Managers and hold regular meetings to address customer issues
• Collaborate with Cloud Operations Management on escalated issues and improve service delivery

Required Qualifications

• College diploma or bachelor's degree in a technology-related field or equivalent work experience
• Prior leadership or supervisory experience
• 5-7 years of software support experience
• Experience with Microsoft Windows, IIS, SQL Server, and Microsoft Azure