Senior Customer Support Specialist

Job Summary

A company is looking for a Sr. Customer Support Specialist - Tier 2.

Key Responsibilities

• Deliver Tier 2 customer support through various channels including ticketing and phone/video conferencing
• Mentor Tier 1 team members and contribute to overall team growth and customer satisfaction
• Troubleshoot complex issues and collaborate with internal teams to resolve technical problems

Required Qualifications

• Bachelor's degree preferred
• 2+ years of relevant experience in customer support or technical roles
• Basic understanding of SQL and proficiency in Microsoft Excel
• Experience in a SaaS environment preferred
• Hands-on experience supporting technical environments including web browsers and point-of-sale systems