Job Summary
A company is looking for a senior data analyst.
Key Responsibilities
- Conduct quantitative analysis and collaborate with internal customers to understand their requirements
- Provide analytics and reporting for contact center operations, focusing on automation and data validation
- Present findings to leadership and implement solutions to complex business questions
Required Qualifications
- A minimum of six years of analytical work experience, or a bachelor's degree with five years of experience, or a bachelor's degree in a quantitative field with three years of experience
- Strong proficiency in SAS and SQL
- Experience maintaining Tableau and/or Power BI dashboards
- Ability to lead/manage multiple projects simultaneously
- Experience in reviewing and interpreting contracts for compliance
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