Senior Director of Customer Success

Job Summary

A company is looking for a Senior Director, Customer Success to lead customer success initiatives and build a customer-focused organization.

Key Responsibilities

• Build and manage the Customer Success team and structure
• Optimize the customer journey and improve engagement, usage, and satisfaction
• Collaborate with various teams to enhance processes and drive customer retention and growth

Required Qualifications

• 5 years of leadership and management experience in a customer success or support role
• Proven track record of building relationships with senior customer executives
• Experience in driving customer retention and expansion sales
• Bachelor's degree or MBA preferred
• Experience in building and scaling Customer Success teams preferred