Senior Manager, Customer Analytics

Job Summary

A company is looking for a Senior Manager, Customer Analytics to lead customer analysis and manage communication with clients.

Key Responsibilities

• Define and maintain core product KPIs to inform user engagement and business value
• Conduct deep-dive analyses on product performance and user behavior
• Build and maintain self-serve dashboards to support product team decision-making

Required Qualifications

• 5+ years in data, product, or business analytics roles
• Proficiency in SQL and Python for analysis and automation
• Strong skills in Power BI, Tableau, or similar dashboard tools
• Experience in conducting behavioral and retention analysis using large-scale data
• Experience defining metrics and delivering insights in cross-functional teams