Senior Response Analyst

Job Summary

A company is looking for a Senior Response Analyst.

Key Responsibilities

• Lead major incident response efforts and coordinate responder groups to resolve service and security issues
• Administer change management processes and lead CAB meetings to ensure smooth implementation
• Utilize Problem Management frameworks to address recurring high-impact issues and conduct root cause analyses

Required Qualifications

• Bachelor's Degree in Computer Science, IT, or an equivalent qualification
• 7+ years of experience in ITSM, IT Operations, or related roles
• 3+ years of experience in an incident management focused role
• Strong knowledge of ITIL framework and ITSM processes
• Deep understanding of business alignment and ability to thrive in a customer-focused environment