Senior Service Manager

Job Summary

A company is looking for a Senior Service Manager.

Key Responsibilities

• Collaborates with internal resources to set performance objectives and goals
• Creates and modifies processes, ensuring effective program execution and control
• Identifies areas for improvement and drives implementation of changes

Required Qualifications

• 3+ years of experience in a customer relationship management environment with supervisory experience
• Strong business-centric mindset and project management skills
• Demonstrated leadership, negotiation, and conflict management skills
• Proficient in Microsoft Office, Salesforce, and CRM systems
• Experience with process development and change management