Senior Software Engineer

Job Summary

A company is looking for a Senior Software Engineer - Customer Engineering.

Key Responsibilities

• Investigate and resolve customer technical issues, focusing on stability, scale, and performance
• Collaborate with product and engineering teams to drive issues to resolution and streamline communication
• Develop tools and documentation to enhance customer support efficiency and reduce mean time to resolution

Required Qualifications

• 7+ years of experience in Performance, Scale, Resiliency, and Customer Support
• Experience with API troubleshooting and various integrations at scale in AWS
• Familiarity with CloudNative platforms, Micro-services, Docker, and SaaS deployments
• Proficiency in at least two technologies such as Databases, NoSQL, Kafka, or Elastic Search
• Bachelor's degree in engineering or a technical related field