Senior Technical Support Analyst

Job Summary

A company is looking for a Senior Technical Support Analyst to support the applications portfolio for their Healthcare Technology Management division.

Key Responsibilities

• Liaise and validate complex requirements from Service Operations and mobilization teams related to HTM applications and databases
• Provide second-level support for HTM applications, including Salesforce Field Service and ServiceNow
• Coordinate incident resolution and communicate thoroughly with end-users throughout the process

Required Qualifications

• Bachelor's Degree or equivalent experience
• 3 years' experience supporting high-volume help desk activities
• Experience with application platforms such as Salesforce, ServiceNow, and MS365
• Experience with database management and scripting languages like SQL and mySQL
• Experience in healthcare or related high-urgency environments