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Senior Workforce Management Manager

7/10/2025

N/A

Job Summary

A company is looking for a Sr Manager, Workforce Management.

Key Responsibilities
  • Oversees the Workforce Management Platform for forecasting, scheduling, and reporting call center statistics
  • Manages Workforce Management staff in forecasting, scheduling, and capacity planning activities
  • Conducts forecasting and creates staffing schedules while monitoring real-time adherence
Required Qualifications
  • Bachelor's Degree preferred, or a combination of coursework and experience
  • 7-10 years of relevant work experience
  • Experience in Workforce Management (WFM) and workforce planning
  • Ability to work nights, weekends, and variable schedules as necessary
  • Demonstrated independent judgment and discretion in significant matters

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