Service Center Representative

Job Summary

A company is looking for a Service Center Representative to provide high-quality support to customers with complex issues.

Key Responsibilities

• Deliver comprehensive support and maintain accountability for customer experience
• Manage inbound support calls and emails, documenting transactions and issues
• Develop customer relationships and assist in identifying root causes of problems

Required Qualifications, Training, and Education

• High school diploma or GED required; college courses preferred
• One year of customer service experience or equivalent education and experience
• 2+ years of experience in a customer service or helpdesk role preferred
• Proven ability to troubleshoot and support customers using software applications
• Experience supporting software as a service is desirable