Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager - US Remote to oversee client service delivery and manage team operations.

Key Responsibilities

• Manage a professional-level team and oversee daily operations within established policies
• Guide and mentor team members while managing critical projects and customer engagements
• Develop operational and strategic plans aligned with customer business priorities

Required Qualifications

• 8+ years of client service delivery or leadership experience
• Experience in staff augmentation and compliance
• Advanced knowledge of project management principles and methodologies
• Strong organizational and time management skills
• Experience with budgeting, business financials, and P&L management