Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager.

Key Responsibilities

• Lead the delivery of IT and network services, ensuring service standards and performance are met
• Oversee cross-functional technical teams to fulfill project and service delivery requirements
• Manage service requests and incident escalations using agile methodologies, ensuring transparency with stakeholders

Required Qualifications

• BS degree with 8-10 years, MS with 6-8 years, or PhD with 3-5 years of relevant experience
• 3-5+ years of experience managing IT service delivery or infrastructure/network project teams
• Strong knowledge of ITIL service lifecycle and agile delivery methodologies
• Proven experience managing SLAs, KPIs, and multi-team coordination
• U.S. Citizenship required