Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to gather technical needs from customers and translate them into structured technical requirements.

Key Responsibilities

• Serve as the Product Owner for enterprise tools, defining and prioritizing product backlogs
• Conduct client discovery sessions to gather business and digital needs
• Develop and maintain a strategic roadmap for digital solutions, aligning with business goals and objectives

Required Qualifications

• 4+ years of professional experience as a Business Analyst, Product Owner, or a related role
• Basic experience in Business Information Systems (CRM, ERP, SCM, FMS)
• Proven experience documenting and communicating technical requirements aligned to business needs
• Strong knowledge of Agile and traditional methodologies, including Scrum and Kanban
• Previous experience as a software engineer