Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst.

Key Responsibilities

• Answer inbound phone calls and chats, ensuring consistent delivery of procedures and scripts
• Identify clients, collect relevant information, and create support tickets accurately
• Provide basic and advanced technical support while maintaining friendly customer service

Required Qualifications

• 2+ years of experience in a structured IT Support environment
• 3+ years of experience in Customer Service roles, outside of IT is acceptable
• 1+ CompTIA certification is a must
• Expert knowledge of networking, computing, and business applications
• Experience with remote support and network diagnostic tools