Service Desk Analyst

Job Summary

A company is looking for a Service Desk Level 1 Analyst to provide IT support to customers.

Key Responsibilities

• Provide end-user technical support and troubleshooting for hardware and systems
• Respond to network and server alerts to ensure maximum uptime of devices
• Maintain customer relationships by understanding their needs and resolving inquiries

Required Qualifications

• Experience supporting and administering VPN clients
• Basic understanding of SharePoint
• Experience using ticketing software such as ServiceNow, Cherwell, or Remedy
• Experience supporting Windows 10/11 and MS Office, including Office 365
• Ability to take after-hours on-call support as necessary