Service Dispatch Manager

Job Summary

A company is looking for a Service Dispatch Manager.

Key Responsibilities

• Lead and support a team for technician scheduling and drive time optimization
• Maintain and optimize the use of scheduling tools, ensuring desired outcomes
• Analyze trends in route efficiency and recommend process improvements

Required Qualifications

• 3+ years of experience in service dispatch, scheduling, or operations support
• Familiarity with Salesforce Field Service or similar scheduling platforms
• Experience in field service operations (e.g., utilities, telecom, HVAC)
• Knowledge of geographic routing logic and optimization techniques
• Technological proficiency, including intermediate-to-advanced Excel skills