Service Operations Manager

Job Summary

A company is looking for a Service Operations Manager for Northern California.

Key Responsibilities

• Manage healthcare Field Service business to meet customer service expectations and financial metrics
• Maximize customer loyalty and satisfaction while ensuring compliance with FDA Good Manufacturing Practices
• Hire, develop, and coach Customer Service Engineers while maintaining communication with key accounts

Required Qualifications, Training, and Education

• BS/BA in a related discipline or equivalent combination of education and experience
• 8+ years of relevant experience demonstrating key responsibilities
• Professional knowledge of analytical databases and complex Excel workbooks
• Experience managing large, remote employee-based territories is preferred
• Must possess a valid driver's license and a clean driving record