Short Range Planning Analyst

Job Summary

A company is looking for a Short Range Planning Analyst, National Remote.

Key Responsibilities:

• Create statistical models and collaborate with teams for workforce management
• Develop and drive mitigation strategies for business plans and corresponding FTE counts
• Ensure vendors meet contractual obligations and provide insights for future forecasts

Required Qualifications:

• 3+ years of experience in service operations, call center, or Workforce Management for 1,500+ FTEs
• 2+ years of experience with Workforce Management software
• 2+ years of vendor management or BPO collaboration experience
• 2+ years of scheduling and forecasting experience
• Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc)