Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist - Data & Insights Solutions.

Key Responsibilities

• Deep dive on client-reported blockers to identify workarounds and test technical solutions
• Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas
• Participate in client and internal meetings to leverage product expertise for informed decisions

Required Qualifications

• Technical acumen with a strong desire for continuous learning
• Proficiency in contemporary online applications and quick adaptability to new technologies
• Working knowledge of web development principles and programming languages such as SQL or Python
• Basic understanding of data concepts and database structures
• Flexibility to work different shifts to support clients across time zones