Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Provide expert deployment and operational guidance as the primary technical liaison for customers
• Collaborate with internal teams to monitor adoption, address hurdles, and drive value-based activities
• Conduct training sessions and provide insights on customer interactions and analytics to advocate for customer needs

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• 5+ years of experience in Customer Success or Technical Account Management in the software or cybersecurity industry
• Demonstrated success in onboarding, adoption, and value realization for enterprise clients
• Proficiency with major cloud platforms and understanding of cloud-native security architectures
• Experience with application security tools and CI/CD integration