Support Engineer

Job Summary

A company is looking for a Support Engineer to bridge the gap between Engineering and Customer Support.

Key Responsibilities:

• Triage and resolve high-priority support escalations through lightweight engineering tasks
• Investigate and debug complex Tier 2/3 issues escalated from support teams
• Design and build internal support tools and maintain scripts for customer remediation

Qualifications:

• 2+ years of hands-on software engineering experience
• Proficient in SQL and at least one scripting language (e.g., JavaScript, Bash)
• Experience with SaaS platforms and tools like HelpScout, Zendesk, and Jira
• Familiarity with debugging tools and logs (e.g., DataDog, Sentry)
• Strong collaboration skills with cross-functional teams including Engineering and Product