Support Engineer

Job Summary

A company is looking for a Middle Support Engineer to provide technical support and enhance system efficiency.

Key Responsibilities

• Provide first-line support for third-party tools and monitor product status
• Administer access control, troubleshoot service-related issues, and automate routine tasks
• Collaborate with the DevOps team and maintain the knowledge base with troubleshooting documentation

Required Qualifications

• 2-3 years of experience in technical support or IT service desk (L2)
• Proficiency in administering Google Workspace, Jira, Slack, and related services
• Hands-on experience in automating processes and basic knowledge of programming languages
• Basic understanding of databases, SQL queries, and API technologies
• Very good level of English, at least upper-intermediate