Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager who will support key clients and ensure their success with the platform.

Key Responsibilities

• Serve as the main point of contact for key clients, ensuring clear communication
• Support pre-sales efforts by providing technical guidance to strategic clients
• Manage onboarding for new merchants and handle escalated technical support issues

Required Qualifications

• 3-5 years of experience in Technical Account Management or similar roles
• Strong technical skills in e-commerce platforms, ERP, and integrations
• Experience managing key performance metrics related to support and platform reliability
• Excellent organizational and project management skills
• Proactive and solution-oriented with a strong sense of accountability