Technical Customer Support Specialist

Job Summary

A company is looking for a Technical Customer Support 2.

Key Responsibilities

• Monitor, troubleshoot, and correct switch, voice platform, and network problems
• Isolate and repair basic routing, translations, and circuit-related issues on VoIP, SIP, and IP-based networks
• Coordinate emergency traffic reroutes to mitigate call failures

Required Qualifications

• High school diploma required; Associate's Degree in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
• 2+ years of experience in technical support, telephony, or Network Operations Center required
• Experience with troubleshooting trunk groups and performing call traces
• Understanding of SIP signaling protocols and the OSI model
• Ability to navigate Cisco CLI