Technical Engagement Lead

Job Summary

A company is looking for a Sr. Technical Engagement Lead (Remote).

Key Responsibilities

• Drive service objectives to completion and support customer-related workflows using security knowledge and expertise of the Falcon Platform
• Produce and deliver kickoff and technical onboarding meetings, along with periodic status updates for customers
• Engage with customers and internal stakeholders to resolve inquiries and improve service outcomes

Required Qualifications

• Experience in customer service with a focus on customer success and satisfaction
• Proficiency in operationalizing endpoint security technology and planning enterprise technology deployment
• Experience advising customers on information security risks
• Relevant degree in Business Administration, Computer Science, Information Security, or related field, or industry-related certifications
• Experience with common IT and Systems Management platforms and cloud technology platforms is a plus