Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst to ensure effective resolution of customer technical issues.

Key Responsibilities

• Learn and maintain understanding of video and access control products
• Research, troubleshoot, and document technical issues through various communication channels
• Provide exceptional customer service and prioritize multiple tasks effectively

Required Qualifications

• 0-2 years of relevant IT experience with a Bachelor's Degree or Diploma/Certificate in a related field, or 4-5 years of relevant experience with technical education
• Certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+ are preferred
• Prior contact center experience in a technical support environment is an asset
• Experience with KCS Methodology is considered an asset
• Familiarity with IP networking and video streaming services is a plus