Job Summary
A company is looking for a L1 Support Analyst.
Key Responsibilities
- Assess, prioritize, and assign customer cases to appropriate support teams
- Provide basic troubleshooting and ensure all required documentation is submitted
- Track personal development goals and contribute to team performance metrics
Required Qualifications
- Completion of 1 Overview ICA application certification within the first 6 months
- Familiarity with ticketing tools and understanding of ticket statuses and processes
- Ability to learn new technology quickly and teach others
- Experience in handling customer issues and escalating as necessary
- Demonstrated ability to engage in team goals and process improvements
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