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Technical Support Analyst

7/10/2025

No location specified

Job Summary

A company is looking for a L1 Support Analyst.

Key Responsibilities
  • Assess, prioritize, and assign customer cases to appropriate support teams
  • Provide basic troubleshooting and ensure all required documentation is submitted
  • Track personal development goals and contribute to team performance metrics
Required Qualifications
  • Completion of 1 Overview ICA application certification within the first 6 months
  • Familiarity with ticketing tools and understanding of ticket statuses and processes
  • Ability to learn new technology quickly and teach others
  • Experience in handling customer issues and escalating as necessary
  • Demonstrated ability to engage in team goals and process improvements

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