Technical Support Engineer

Job Summary

A company is looking for an Enterprise Technical Support Advisor.

Key Responsibilities

• Provide world-class support to customers through various communication channels
• Test and debug customer issues in lab environments while collaborating with cross-functional teams
• Document solutions and share knowledge to enhance product quality and customer satisfaction

Required Qualifications

• 2+ years of experience managing and troubleshooting Active Directory
• 2+ years of experience with enterprise network configuration and DNS troubleshooting
• Prior experience with Microsoft SQL Server
• Knowledge of PowerShell is an asset
• Familiarity with Change Control Process