Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide remote post-sales support for software and hardware systems.

Key Responsibilities

• Provide remote support for end user installations, configurations, upgrades, and migrations
• Analyze symptoms and logs to resolve medium complexity issues and implement solutions
• Support 3rd party products and may provide occasional on-site assistance

Required Qualifications

• 2 - 3 years of experience in a technical support role
• Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering
• Experience with troubleshooting software and hardware systems
• Ability to work with limited guidance on defined projects
• Preferred certifications in relevant technologies