Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support customers in the Automotive industry.

Key Responsibilities:

• Proactively contact dealers to reinforce business relationships and promote value propositions
• Respond to customer inquiries and resolve software usage issues in a timely manner
• Educate and coach dealers on software features and maximize their success with the products

Required Qualifications:

• Experience in providing excellent customer service in a professional manner
• Demonstrated ability to manage multiple projects with varying priorities
• Intermediate understanding of Microsoft Excel, Word, and Google Applications
• Associate's or Bachelor's degree or equivalent experience preferred
• Ability to document client feedback for business specifications