Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide high-level technical support to customers and resolve complex incidents.

Key Responsibilities

• Analyze customer issues and diagnose resolutions quickly
• Coordinate with internal teams for escalated issues and provide technical guidance
• Review production performance and develop action plans for errors or failures

Required Qualifications, Training, and Education

• Bachelor's or master's degree in a technical discipline (work experience may be considered)
• 3-5 years' experience supporting customers in a technical environment
• Understanding of REST APIs and experience with log analysis
• Basic knowledge of C++, Java, HTTP protocols, and web services
• Familiarity with database architecture and operating systems