Technical Support Operator

Job Summary

A company is looking for a Technical Support Operator - Remote.

Key Responsibilities

• Provide customer support via a 24/7 helpdesk
• Troubleshoot issues related to email delivery, cPanel, Plesk, DirectAdmin, DNS, FTP, SSL, and Apache
• Ensure customer satisfaction by exceeding expectations and resolving issues efficiently

Required Qualifications

• Strong knowledge of Linux and web hosting applications
• Familiarity with control panels such as cPanel/WHM, Plesk, or DirectAdmin
• Experience with email protocols (POP3/IMAP/SMTP) and MySQL commands
• Ability to work under pressure and multitask effectively
• Basic knowledge of programming languages like PHP, Python, Perl, or Ruby on Rails is a bonus