Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to handle customer inquiries and provide assistance.

Key Responsibilities

• Answer incoming calls and provide assistance to customers
• Offer training and troubleshooting support to address customer issues
• Document all interactions and arrange for product repairs as necessary

Required Qualifications

• High School diploma; Associate Degree in Information or Computer Science preferred
• Previous call center experience is a plus
• Familiarity with database applications and spreadsheets is advantageous
• Experience with Windows navigation and MS Office applications
• Fluency in Spanish or French is a plus