Technical Support Specialist

Job Summary

A company is looking for a Product Support Specialist, Remote.

Key Responsibilities

• Diagnoses, troubleshoots, and resolves technical issues related to software, hardware, and service products
• Responds to client inquiries and provides guidance on warranty claims
• Maintains documentation and collaborates with technical support engineers on complex issues

Required Qualifications

• Associate's Degree or Bachelor's Degree preferred
• Minimum of 4 years technical call center support experience or equivalent
• Experience with troubleshooting technology and healthcare-related products is a plus
• Proficient in Microsoft Office Products and service CRM software
• Dental experience preferred