Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist - LG & CRM.

Key Responsibilities

• Provide technical software support for a global customer base via various communication channels
• Manage support ticket cases and ensure timely responses while identifying and reporting bugs
• Contribute to the internal knowledge base and assist in formulating unique solutions for customer challenges

Required Qualifications

• Experience with SaaS solutions and customer support
• Strong knowledge of Microsoft and/or Google suite applications
• Familiarity with Salesforce, Zapier, or other marketing automation tools is a plus
• Knowledge of email deliverability concepts is a plus
• Bilingual candidates are preferred