Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their creator support team.

Key Responsibilities

• Respond to support tickets, diagnose issues, and provide solutions
• Write detailed bug reports and communicate updates to creators
• Maintain internal support documentation and monitor shops for potential fraud

Required Qualifications

• 2-4 years in technical or customer support, preferably in SaaS or eCommerce
• Experience with Zendesk, Jira, or similar platforms
• Ability to replicate and document issues accurately
• Proactive and highly organized approach to work
• Empathetic and patient when assisting customers